FAQ

How do I personalize my order?

Select the size and style, then enter the details requested on the product page. Please check spelling, names, numbers, and colors before adding the item to your cart.

Will I receive a proof?

For orders requiring a proof, proofs are sent within 24 hours. Some preset designs do not require a proof; check your product description. Review all details carefully before approving.

When will my order ship?

Printed orders requiring a proof ship the day after approval. We use USPS or FedEx. Shipping time is separate from proof and production time, and carrier transit can vary.

Do you offer free shipping?

U.S. orders of $35 or more qualify for free USPS Ground Advantage shipping. Paid expedited options are available at checkout. The qualifying order amount is calculated after discounts.

Is a frame included?

Frames are not included unless the product listing explicitly states otherwise.

Can I return or cancel a personalized order?

Personalized items cannot be returned, and orders cannot be canceled after proof approval. See our return and refund policy.

What if my item arrives damaged?

We replace damaged items. Contact us within 3 days after delivery with your order information and photos of the damage and packaging.

Can you help with team orders or an event deadline?

Yes. Send your sport, quantity, preferred design, and event date through our contact form before ordering. For Christmas, order early to allow time for proof approval and delivery; an arrival date is not guaranteed.